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Quick Tips

Types of Storage Virtualization

In computer science, storage virtualization is “the process of presenting a logical view of the physical storage resources to” a host computer system, “treating all storage media (hard disk, optical disk, tape,...

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What is Call Analytics?

Let’s start by identifying call analytics. Call logging systems have been around since the days of the earliest PBX telephone system. In the past, these solutions were often described as “call accounting” sy...